Shipping policy
Please review our shipping policy below:
Processing Time:
- Orders are typically processed within 1-2 business days, if stock items.
- We aim to despatch made to order items within 3-5 business days.
- During busy periods (e.g., holidays or special sales), please allow an additional 1-2 business days for processing.
Shipping Methods:
We offer the following shipping options within the UK, excluding Northern Ireland:
-
Standard Shipping (3-5 business days): £3.99
- Free Delivery on Orders over £25
Please note that delivery times are estimates and may vary depending on your location and the courier service.
Free Shipping:
We offer free standard shipping on orders over £25 within the UK, excluding Northern Ireland. No code is required.
International Shipping:
Currently, we only offer UK domestic shipping. We hope to expand to international destinations soon.
Delays & Issues:
Once your order has been dispatched, we are not responsible for any delays caused by the courier service. If you experience any issues with delivery, please contact the courier directly using the tracking number provided.
Order Tracking:
When your order has shipped, you will receive a tracking number via email. You can use this number to track your parcel on the courier's website.
Lost or Damaged Items:
In the rare event that your item is lost or damaged during transit, please contact us within 7 days of receiving your order. We will work with you to resolve the issue and either send a replacement or issue a refund, depending on the circumstances.
Returns & Exchanges:
Due to the handmade nature of our products, we unfortunately do not accept returns or exchanges on personalised or made to order items. However, if your item arrives damaged or defective, please contact us immediately so we can arrange a suitable solution.
Contact Us:
If you have any questions or concerns about your order, please don’t hesitate to reach out to us at:
info@oliviadarling.co.uk
Thank you for supporting handmade!