FAQ's

1. Product Information

Q: What types of hair accessories do you offer for children?

  • A: We offer a wide range of children's hair accessories, including hair clips, bows, headbands, scrunchies, hairbands, barrettes, and hair ties, in various sizes, styles, and colors.

Q: Do your hair accessories come in different colors and designs?

  • A: Absolutely! Our collection features a wide variety of colors, patterns, and themes, from classic neutrals to vibrant, playful designs. Check out our product pages for more details on available colors and styles.

Q: Are the accessories adjustable?

  • A: Many of our hair accessories, like headbands and hairbands, are adjustable to ensure a comfortable and secure fit. For clips and barrettes, we provide options for different hair types and thicknesses.

2. Ordering & Payment

Q: How do I place an order?

  • A: Simply browse our website, add the items you wish to purchase to your cart, and proceed to checkout. You can pay using major credit cards, PayPal, or other secure payment methods.

Q: Is it safe to shop on your website?

  • A: Yes! Our website uses SSL encryption and secure payment processing to ensure that all your personal and payment information is protected.

Q: Can I edit or cancel my order after it's been placed?

  • A: Once an order is submitted, we begin processing it immediately to get it to you as quickly as possible. If you need to make changes, please contact our customer support team as soon as possible, and we'll do our best to accommodate you.

3. Shipping & Delivery

Q: How long will it take to receive my order?

  • A: Delivery times vary depending on your location and the shipping method selected at checkout. Typically, orders are shipped within 1-3 business days, and domestic orders arrive within 5-7 business days.

Q: Can I track my order?

  • A: Absolutely! Once your order ships, you’ll receive a tracking number to monitor the status of your package.

Q: Do you offer free shipping?

  • A: We offer free shipping on orders over £50. Check out our shipping policy for full details.

4. Returns & Exchanges

Q: What is your return policy?

  • A: We accept returns within 14 days from the date of delivery. The items must be in unused, original condition with all tags intact. Please visit our returns page for more information on how to initiate a return.

Q: I received a damaged item, what should I do?

  • A: We're sorry to hear that! Please contact our customer support team immediately with photos of the damage, and we will help resolve the issue with either a replacement or a refund.

6. Gift & Customization Options

Q: Do you offer gift wrapping?

  • A: Yes, we offer beautiful gift wrapping for an additional fee. You can choose this option at checkout.

Q: Can I customize a hair accessory with my child’s name or initials?

  • A: Some of our products, such as hairbands or clips, can be personalized. Check out our customization section to see available options for adding names or initials to your items.

Q: Do you offer gift cards?

  • A: Yes! We offer gift cards in various denominations. You can purchase them on our website and have them sent via email or physical mail to the recipient.

7. Loyalty & Discounts

Q: Do you have a loyalty program?

  • A: Yes! Our loyalty program rewards you with points for every purchase you make. Points can be redeemed for discounts on future orders. Be sure to sign up for our newsletter to receive updates and special promotions.

Q: Can I use a coupon or discount code?

  • A: Yes! We often run promotions, and you can enter your coupon or discount code at checkout to receive a price reduction. Be sure to check our promotions page for the latest deals.

8. Customer Support

Q: How can I contact customer service?

  • A: You can reach our customer service team via email at info@oliviadarling.co.uk, or through our live chat feature on the website. We’re available during business hours, and are happy to assist with any questions or concerns.

Q: Do you have a store I can visit?

  • A: Currently, we only sell our products online. However, we’re always happy to assist with any inquiries through our website or customer service channels.

9. About Us

Q: Why should I choose your store for my child’s hair accessories?

  • A: Our store is dedicated to providing high-quality, stylish, and safe hair accessories for children. We prioritise customer satisfaction, and each product is carefully curated to bring joy and style to your child's hair. Our products are not only fashionable but also built to last.